Upcoming Trainings

Scheduled Trainings | Conflict Coaching 101 | Intermediate Conflict Coaching | Questions?

We schedule a variety of mediation and restorative justice trainings throughout the year. Be sure to join our email list for future updates.

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Hosted by Community Boards
Vanessa Alfaro presents Steps to Work Through Anger

Saturday, December 14 | 10 AM – 1 PM | Opera Plaza | $75

Someone’s words or actions triggered you. Strong feelings of anger and rage arise. Depending on your relationship to anger, you might hide, diminish, deny, or destructively suppress/express anger. You end up hurting yourself and those around you.

In Vanessa’s training, you’ll learn a step-by-step process to work through anger by uncovering what triggered you, discovering what’s under the anger, identifying what you want instead of what you don’t want, and exploring next steps for self-care and healing. To get the most from this training, come prepared to work with a scenario that’s either personal or professional.

Learn more about Vanessa and Steps to Work Through Anger on Eventbrite: https://bit.ly/32YmcPm.



Cordell_Wesselink-2x1653Cordell Wesselink, MA
Cordell works as Mediation Supervisor for the Consortium for Children, which mediates throughout California between adoptive and birth families to help children maintain important relationships after adoption. He is the former ADR Programs Director at Community Boards and co-created their Conflict Coaching program. Cordell has a background in Gestalt Process from the Esalen Institute, coaching, mediation, and group meeting facilitation, along with theoretical and practical expertise from a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding. Visit his website: www.corelinkservices.com.

Betsy_Zeger - 2x1653Betsy Zeger
Betsy is a versatile and highly accomplished Conflict Resolution Specialist with long-term experience in helping clients achieve their goals. Betsy had a 25-year career as an agent and personal manager for composers in the music industry; for the past 10 years she is a community mediator/facilitator; and Certified Professional Co-Active Life Coach. She also teaches High School students communication skills which are used in the Peer Support Center that she helped create. Betsy also is a co-creator and co-trainer for Community Boards’ Conflict Coaching Classes. Visit Betsy’s website: www.betsyzeger.com.


Dates & Times: June 29-30, Saturday & Sunday | 10am – 5pm
Recommended prerequisite: Community Boards’ The Basics of Mediation, a comparable 40-hour training, or two years of professional conflict resolution practice.
Location: 10 & Mission Family Housing, 1390 Mission Street, San Francisco [MAP]
Cost: CB Members, $325 | Public, $375 

Training Overview
Conflict Coaching 101 is an intensive, two-day introduction to the principles of conflict coaching. Participants will learn how to apply their current conflict resolution and mediation skills. In addition, they will gain new insights to this unique approach and have opportunities to practice and apply them. Conflict coaching may be used in both personal and workplace contexts. It will add a valuable conflict resolution skill set to each participant’s repertoire.

Conflict coaching is a one-one session intended to assist individuals address specific conflicts in order to gain skills and tools to engage in, manage or productively resolve conflicts generally. It is a new and exciting discipline for professional mediators.

Training participants will learn to help those with a conflict to:

      • Identify personal needs and interests concerning the conflict
      • Understand better the other person’s needs and interests
      • Brainstorm possible solutions and ways to address these needs and interests
      • Evaluate and create criteria for selecting possible solutions

Please review our Cancellation & Refund Policy: Cancellations & Refunds

Register here Become a CB Member

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Date & Times: Saturday, August 10 | 10am – 5pm
Recommended prerequisite: Community Boards’ Conflict Coaching 101
Location: 10th and Mission Family Housing, 1390 Mission Street
Cost, Registration & Payment: CB Members – $145 | Public – $175

This advanced conflict coaching training will give you new techniques and tools. You’ll have additional opportunities to practice conflict coaching and get expert feedback. This training is a must for those who have taken Community Boards’ Conflict Coaching Training 101.

In this highly hands-on, one-day training, you will learn when and how to:

      • Use an empathy map to broaden a client’s perspective and help them get more clarity.
      • Effectively use role play with clients to give them a chance to practice effectively communicating.
      • Teach the client effective communication techniques.
      • Work with a client that is really stuck and doesn’t see any good options.
      • End a conflict coaching session and make a referral when coaching isn’t the most effective option.

We will also talk in more depth about assisting clients in coming up with doable action plans and supporting the client to follow through with it. Additional techniques for conflict coaching by phone will also be covered.

Currently not an active Conflict Coach? While focused on conflict coaching, these skills are also useful in mediation, facilitation, consulting, H.R., family situations, and more. We hope you will join us in going to the next level of conflict coaching.

Please review our Cancellation & Refund Policy: Cancellations & Refunds

Register Become a CB Member


Contact Karen H. Lipney, ADR Programs Director, (415) 920-3820 x109, or email her at Learn_More@communityboards.org.  Please include her name in the subject line.

Join our mailing list to receive information about future Clinics and our other trainings. Click here to join.

We hope you consider joining our membership program for the ongoing benefit of discounted trainings. Become a Community Boards Member here.


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