Peer Mediation

The Conflict Manager Program

Our Conflict Manager Program is one of the oldest peer-to-peer mediation models in the U.S.  We launched the program in 1982 and it received significant media coverage.  The above video, Conflict Managers in Action, includes this coverage as well as demonstrations of how the mediation process works at the different school levels.

In the Conflict Manager Program, selected students are trained as active problem solvers for a range of disputes: gossip and rumors; friendship, cliques, and exclusion; name calling, stereotyping, and harassment; bullying and tattletales.

When students become involved in a non-physical dispute, Conflict Managers assist them by using a problem solving process that helps to clarify the nature of the conflict and to reach a solution satisfactory to all disputants.

Skills that Conflict Managers Learn and Practice

  • Improved language and communication skills
  • An easy problem-solving technique applicable to many situations
  • Empathy
  • Teamwork
  • Awareness and appreciation of difference and diversity
  • Leadership and role-modeling skills

Conflict Manager Program Implementation

Purchase Community Boards’ Training Materials
Our implementation and training guides for elementary (grades 3-5), middle (grades 6-8), and high (grades 9-12) school students are now in their 4th edition. These guides were developed for those with no previous training experience.

Each guide contains everything needed from implementation to ongoing program maintenance. Our training model recommends a 6-hour training for elementary students and a 12-hour training for intermediate and high school students.

Click here to view our Conflict Manager Program training materials and how you can purchase them through our online store.

Contract with Community Boards to Train Students and/or Staff
We customize on-site trainings for directly training students or training selected adults as trainers.


  • If you have questions about our youth & schools trainings, please contact Darlene Weide, Executive Director, at
  • If you have questions about our peer mediation training materials, please contact Jim Garrison, Communications Director, at