A Live Interactive Training on Zoom
Spring 2025
Dates and Times
- 40 hours – 2 weekends in total
- May 17-18, Sat & Sun, 9:30am – 6:00pm PDT
- May 31-June 1, Sat & Sun, 9:30am – 6:00pm PDT
Tuition
- CB Member: Early Bird – $985 | Full – $1075 (After May 2, 6pm PDT)
- Public: Early Bird – $1095 | Full – $1195 (After May 2, 6pm PDT)
- Nonprofit: $795 – Community Boards’ nonprofit discount is only available to the staff, Board members, and volunteers of 501(c)(3) nonprofit organizations. For details and to apply, please email Sarah Moss, smoss@communityboards.org.
- Registration: Registration closes Tuesday, May 13, 6:00pm PDT
HR Certification Institute
40 General Credit Hours
Program ID will be provided upon completion of training. This program has been pre-approved for 40 General Credit Hours toward aPHR®, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).
MCLE
40 MCLE Credits
This course is approved by the State Bar of California for 40 MCLE credits including 4 credits for the Recognition and Elimination of Bias in the Legal Profession and Society (provider #9323).
The Basics of Mediation Training
Earn Your Certificate in Mediation
Become a Certified Mediator with Community Boards’ 40-hour The Basics of Mediation Training. It’s ideal for people who want to learn to mediate and to enhance their conflict resolution skills. Basics is structured with a practical and proven step-by-step framework so attendees can become successful neutral third-party mediators. These skills can be used to mediate conflicts that arise in the workplace, in the community, and at home.
Live Interactive Training on Zoom
Basics introduces and reinforces the skills critical for effective conflict resolution: clear communication, problem-solving, constructive engagement, mediation, and negotiation. It is a highly engaging mix of discussion, role play, and coaching that builds participants’ skills step-by-step, and gives them the framework, practice, and confidence to mediate disputes. Participants get access to supplemental training videos on YouTube and additional reading materials. Coached role-play practices are held in breakout rooms with immediate feedback and guidance. Each day is designed to be fun and engaging to maximize learning.
Training Topics
Basics introduces core conflict resolution skills for managers, HR professionals, attorneys, ombuds, social workers, and those interested in expanding their professional and personal skill sets. Participants gain the skills needed to handle a broad range of disputes and to communicate effectively. Basics training topics include:
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- Employing effective communication and active listening
- Dealing with strong emotions
- De-escalating anger
- Addressing diversity
- Balancing power
- Breaking impasse
- Managing a negotiation
Professional Benefits
Basics provides these professional benefits:
- Gain credibility and professional expertise
- Learn a highly desirable workplace skill set
- Join a community of alternative dispute resolution professionals
Certificates
Basics meets the requirements of California Trial Courts’ mediation programs and fulfills the education and training requirements of California’s Dispute Resolution Program Act (DRPA). Upon completion, each participant receives a signed certificate.
Become a Community Mediator
Community Boards’ Neighborhood Mediation Program provides a range of conflict resolution services to all San Franciscans. Upon completion of Basics, participants are invited to become a Community Mediator. By volunteering, participants both help people resolve their disputes and continue to expand and refine their conflict resolution skill sets.
YOUR TRAINERS
TAMMY APPLING-CABADING
Tammy is a seasoned educator boasting an extensive 15-year career in the field. Her diverse background includes notable roles such as a mediator at Brigham and Women’s Hospital, where she skillfully navigated complex situations, and AS a valuable contributor to the No More Tears program in San Quentin prison. Tammy served as faculty in the esteemed Leadership Studies Program at Saint Mary’s College until 2019, where she played a pivotal role in shaping the minds of future leaders. Specializing in 21st-century leadership, emotional intelligence, and human development, Tammy holds the esteemed title of Adult Learning Facilitator in Any Setting (ALFAS). Her contributions have been acknowledged in the acclaimed book, “Facilitating Learning with the Adult Brain in Mind.”
Tammy’s proven track record in facilitating meaningful and lasting learning experiences positions her as an excellent guide/trainer for aspiring mediators. Offering a unique blend of academic expertise and practical insight, she enriches the mediation training journey. With a commitment to excellence, Tammy stands as a beacon with the skills and wisdom to navigate the intricacies of mediation.
RYAN M. LAMBERTON
Ryan is currently a senior consultant with Mass General Brigham, the largest private employer in the state of Massachusetts. Ryan has a graduate degree in Counseling Psychology, and taught domestically and internationally as an adjunct assistant professor at Saint Mary’s College of California. He has had extensive training in mediation, conflict coaching, social justice mediation, and Gestalt coaching.
Ryan has a graduate degree in Counseling Psychology and taught domestically and internationally as an adjunct assistant professor at Saint Mary’s College of California. Ryan has had extensive training in mediation, conflict coaching, social justice mediation, DEI, and Gestalt coaching. His approach to adult education includes fostering space that honors and supports the inherent dignity and worth of each person while encouraging transformative learning through dialogue and practice. Ryan has provided support to The Basics of Mediation since 2021.
Here are what others have said about Basics: Participant Testimonials
Cancellation & Refund Policy
Though it rarely happens, we reserve the right to cancel a training. Should we cancel, registrants will receive a full refund. We also reserve the right to substitute trainers or presenters. All other cancellations will receive a refund minus the appropriate cancellation fee described below.
Cancellation & Transfer Fees
- Cancellations 11 or more business days before the training start date will incur a $50 cancellation fee. This fee will be waived one time if registration is applied to a future training.
- Cancellations 6-10 business days before the training start date will incur a $150 cancellation fee. $100 of this fee will be waived one time if registration is applied to a future training.
- Cancellations 5 or fewer business days before the training start date will incur HALF THE ENROLLMENT FEE. $100 of this fee will be waived one time if registration is applied to a future training.
Financial Assistance Application
Community Boards is committed to ensuring accessibility to all our trainings and workshops. Awards of financial aid are needs based. Our primary goals are to provide financial assistance and to maintain diversity in our pool of volunteer Community Mediators.
All information in the application is confidential. Please note that applicants may be requested to provide additional information.
Submit your online application: Financial Assistance Application Form.
Application deadline: Completed applications must be submitted no later than three weeks prior to the selected training date.
- Winter 2025: Friday, January 18, 6pm PST
- Spring 2025: Friday, April 25, 6pm PDT
Be sure to join our email list for future updates on The Basics of Mediation and other training opportunities.
Questions?
Trainings: Sarah Moss, Mediation and Training Coordinator, smoss@communityboards.org
General inquiries: Jim Garrison, Communications Director, jgarrison@communityboards.org