The Basics of Mediation

A Live Interactive Training on Zoom


Be sure to join our mailing list to receive the future 2025 Basics training dates.

FALL 2024

Dates and Times

  • October 19-20, Sat & Sun, 9:30am – 6:00pm PDT
  • October 26-27, Sat & Sun, 9:30am – 6:00pm PDT

Registration opens on July 1. Please join our mailing list if you’d like notification.


  • CB Member: Early Bird – $985 | Full – $1075 (After October 4, 6pm PDT)
  • Public: Early Bird – $1095 | Full – $1195 (After October 4, 6pm PDT)
  • Nonprofit: $795 (Nonprofit Directors: This discount applies to staff, Board members, and volunteers. Payment must be made by the nonprofit organization to complete registration. Proof of 501(c)(3) nonprofit status required. Please email for further details and the Nonprofit Discount Code.)

Register Become a CB Member


40 MCLE Credits
This course is approved by the State Bar of California for 40 MCLE credits including 4 credits for the Recognition and Elimination of Bias in the Legal Profession and Society (provider #9323).

HR Certification Institute

28 General Credit Hours Awarded
The Program ID will be provided upon completion of the training. HR Certification Institute’s® ( official seal confirms that Community Boards meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®.

The Basics of Mediation Training

Earn Your Certificate in Mediation

Become a Certified Mediator with Community Boards’ 40-hour The Basics of Mediation Training. It’s ideal for people who want to learn to mediate and to enhance their conflict resolution skills. Basics is structured with a practical and proven step-by-step framework so attendees can become successful neutral third-party mediators. These skills can be used to mediate conflicts that arise in the workplace, in the community, and at home.

Live Interactive Training on Zoom

Basics introduces and reinforces the skills critical for effective conflict resolution: clear communication, problem-solving, constructive engagement, mediation, and negotiation. It is a highly engaging mix of discussion, role play, and coaching that builds participants’ skills step-by-step, and gives them the framework, practice, and confidence to mediate disputes. Participants get access to supplemental training videos on YouTube and additional reading materials. Coached role-play practices are held in breakout rooms with immediate feedback and guidance. Each day is designed to be fun and engaging to maximize learning.

Training Topics

Basics introduces core conflict resolution skills for managers, HR professionals, attorneys, ombuds, social workers, and those interested in expanding their professional and personal skill sets. Participants gain the skills needed to handle a broad range of disputes and to communicate effectively. Basics training topics include:

    • Employing effective communication and active listening
    • Dealing with strong emotions
    • De-escalating anger
    • Addressing diversity
    • Balancing power
    • Breaking impasse
    • Managing a negotiation

Professional Benefits

Basics provides these professional benefits:

  • Gain credibility and professional expertise
  • Learn a highly desirable workplace skill set
  • Join a community of alternative dispute resolution professionals


Basics meets the requirements of California Trial Courts’ mediation programs and fulfills the education and training requirements of California’s Dispute Resolution Program Act (DRPA). Upon completion, each participant receives a signed certificate.

Become a Community Mediator
Community Boards’ Neighborhood Mediation Program provides a range of conflict resolution services to all San Franciscans. Upon completion of Basics, participants are invited to become a Community Mediator. By volunteering, participants both help people resolve their disputes and continue to expand and refine their conflict resolution skill sets.

Here are what others have said about Basics: Participant Testimonials

Cancellation & Refund Policy

Though it rarely happens, we reserve the right to cancel a training. Should we cancel, registrants will receive a full refund. We also reserve the right to substitute trainers or presenters. All other cancellations will receive a refund minus the appropriate cancellation fee described below.

Cancellation & Transfer Fees

  • Cancellations 11 or more business days before the training start date will incur a $50 cancellation fee. This fee will be waived one time if registration is applied to a future training.
  • Cancellations 6-10 business days before the training start date will incur a $150 cancellation fee. $100 of this fee will be waived one time if registration is applied to a future training.
  • Cancellations 5 or fewer business days before the training start date will incur HALF THE ENROLLMENT FEE. $100 of this fee will be waived one time if registration is applied to a future training.

Financial Assistance Application

Community Boards is committed to ensuring accessibility to all our trainings and workshops. Awards of financial aid are needs based. Our primary goals are to provide financial assistance and to maintain diversity in our pool of volunteer Community Mediators.

All information in the application is confidential. Please note that applicants may be requested to provide additional information.

Submit your online application: Financial Assistance Application Form.

Application deadline: Completed applications must be submitted no later than three weeks prior to the selected training date.

  • Spring 2024: Friday, April 5, 6pm PST

Be sure to join our email list for future updates on The Basics of Mediation and other training opportunities.

Connect with Us


Trainings: Sarah Moss, Mediation and Training Coordinator,
General inquiries: Jim Garrison, Communications Director,