Community Boards’ Conflict Resolution Clinics are intensive, two-hour workshops designed for both new and experienced conflict resolution practitioners, attorneys, HR managers, specialists, and other interested individuals. Led by seasoned professionals, these clinics cover an exciting variety of topics and conflict resolution and restorative justice practices.
2026 Conflict Resolution Clinics
SEPTEMBER
Conflict Triage: A First Aid to When to Act, Refer, or Release
With Jennifer Yeh of Big Little Insights
September 24, Thursday, 5:30-7:30pm PDT
CB Member: $25 | Public: $45
Live Interactive Workshop on Zoom
MCLE Credits Awarded
Registration closes on September 24, 5:00pm PDT
When conflict arises, it’s easy to feel like there are only two choices: confront it or avoid it. But effective conflict management starts with a different question: What does this situation actually need?
Should you address the conflict directly? Bring in a mediator, manager, or other third party? Step in as a bystander? Wait for additional support? Or recognize that, at least for now, the healthiest choice may be to disengage, accept, or let go?
In this interactive workshop, Jennifer Yeh introduces Conflict Triage, a practical framework for assessing conflict before deciding how to respond. Drawing on principles of medical triage and conflict resolution, participants will learn how to recognize what they can handle themselves, when outside help is needed, and what to do when a conflict cannot be immediately resolved.
The workshop will also explore the role of bystanders and third parties—including friends, family members, managers, mediators, social workers, landlords, and other professionals. What can you realistically do when someone comes to you with a conflict? When should you intervene—and when might intervening make things worse?
Participants will practice basic “conflict first aid” techniques for stabilizing difficult situations, responding when immediate action is needed, and helping people determine what kind of support to seek next.
You’ll leave with practical tools to:
- Assess before you act: Decide whether to address a conflict directly, seek third-party help, wait, disengage, or let go.
- Recognize when outside help is needed: Identify warning signs and situations involving safety, legal, organizational, or relational concerns.
- Respond effectively as a bystander: Decide whether and how to intervene without inadvertently escalating the situation.
- Provide conflict first aid: Use simple techniques to stabilize a difficult situation until appropriate help is available.
- Avoid common mistakes: Recognize well-intentioned responses that can actually make conflict worse.
- Prepare before conflict happens: Think through your own boundaries and role so you’re better equipped to respond when conflict arises.
MCLE
This course is approved by the State Bar of California for 2 MCLE credits for the Recognition and Elimination of Bias in the Legal Profession and Society (provider #9323).
Jennifer Yeh
Jennifer Yeh is an ICF-certified coach, mediator, attorney, consultant, and founder of Big Little Insights. With over 20 years of experience in conflict resolution, psychology, law, and organizational development, she empowers individuals, teams, and organizations to navigate crises, resolve conflict constructively, and build stronger relationships and teams across differences. She is knowledgeable about various aspects of conflict, from the viewpoint of a conflict resolution neutral practitioner, from a legal and investigative standpoint, and from a social science (academic) viewpoint. Learn more about Big Little Insights.
After registering, you will receive the Zoom information by email.
Clinic Cancellation & Transfer Fees
If you cancel more than 24 hours before the clinic start time, there is a $7.50 cancellation fee. This fee will be waived one time if registration is transferred to a subsequent clinic that begins within twelve months of the training start date. No refunds for cancellations 24 hours or less before the clinic start time.
QUESTIONS?
Trainings: Liz Gewirtz, Interim Mediation and Restorative Justice Coordinator
lgewirtz@communityboards.org
General inquiries: Jim Garrison, Communications Director, jgarrison@communityboards.org