Conflict Resolution Clinics

Community Boards’ Conflict Resolution Clinics are intensive, two-hour workshops designed for both new and experienced conflict resolution practitioners, adr professionals, and other interested individuals. Led by seasoned professionals, these clinics cover an exciting variety of topics and unique conflict resolution practices.

Upcoming 2022 Conflict Resolution Clinics


Mediation Post Covid: The Rise of Online Dispute Resolution

Trainer: Colin Rule, CEO,
August 30, Tuesday
Times: 5:30-7:30pm, PDT

Cost: CB Member, $25 | Public, $45
Location: Online via Zoom
After registering, participants will receive the Zoom information and a link for a ODR bibliography in the transaction confirmation email.

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As the pandemic forced many of us to move our lives online, many mediators looked to the field of online dispute resolution (ODR) for best practices and lessons learned. Developed over the last twenty years (largely in response to the growth of eCommerce) the ODR field has generated a deep well of theory and practice while also identifying potential ethical dilemmas and risks.

In Colin’s clinic, he will talk about the rise of ODR, describe what we know and what we still need to know, and sketch out a vision for the future where technology (referred to as the “fourth party” in ODR parlance) plays an integral role in how we mediate disputes across society. Colin will conclude with a Q&A session.

Learning Objectives
With Colin, participants will:

  • Discover of the range of tools and techniques encompassed by various definitions of online dispute resolution (ODR)
  • Learn the history of ODR’s development
  • Consider some of the ethical challenges raised by ODR practice
  • Understand the key questions and choices that need to be made in designing ODR systems
  • See examples of where and how ODR is being implemented to assist negotiators

In addition, Colin will discuss and answer these questions:

  • What Is Online Dispute Resolution (ODR)? How did it develop?
  • How are mediators using ODR? What are some examples?
  • What Ethical Standards are important for ODR?


Colin Rule
Colin Rule is CEO of In 2011 Colin co-founded, an Online Dispute Resolution (ODR) provider based in Silicon Valley, which was acquired by Tyler Technologies in 2017. From 2017 to 2020 Colin served as Vice President of ODR at Tyler. From 2003 to 2011 Colin was Director of ODR for eBay and PayPal. He is the author of Online Dispute Resolution for Business and co-author of The New Handshake: ODR and the Future of Consumer Protection. Learn more about Colin here.


Divorce Mediation: Approaches to Ensure Success

Trainer: Steven Rosenberg
September 13, Tuesday
Times: 6:00-8:00pm, PDT

Cost: CB Member, $25 | Public, $45
Location: Online via Zoom
After registering, participants will receive the Zoom information in the transaction confirmation email.

Register Become a CB Member

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Couples going through a divorce face many challenges that are heightened by strong emotions. Mediation allows divorcing couples to take control of planning their own lives and to make informed, beneficial decisions about their future.

In his clinic, Steven will discuss ways to initiate the divorce mediation process and help you gain a better understanding of the people in conflict. He will guide you through ways to facilitate a positive and productive mediation and discuss the advantages of online mediations. Steven will also offer tools and techniques to smooth out the online mediation process and suggest ways to create a more supportive experience, whether remote or face to face. He will include time for Q&A.

Steven’s presentation will cover these crucial topics:

  • Initiating the process
  • Understanding couples in conflict
  • Facilitating a positive and productive mediation
  • Advantages of online mediation
  • Suggestions for smooth and supportive online mediation
  • Tools & techniques


Steven Rosenberg
With forty years of legal practice, including twenty as a mediator, Steven Rosenberg has a reputation for understanding the legal issues as well as the emotional needs of those involved in a dispute. He mediates family law, real estate, probate, business and employment matters. He is able to transform a discussion from a negative one of claims and defenses to a positive one of solutions to the parties’ collective problem. Listening for understanding underlies his success and allows him to tactfully and respectfully challenge assumptions, preconceptions or positions presented. Learn more about Steven here.


Cancellation & Refunds
Though it rarely happens, we reserve the right to cancel a clinic. Should we cancel, registrants will receive a full refund. We also reserve the right to substitute trainers or presenters.  All other cancellations will be treated pursuant to the Refunds and Transfer Fees policy described below.

Transfer Fees
If you cancel more than 24 hours before the clinic start time, there is a $7.50 cancellation fee. This fee will be waived one time if registration is transferred to a subsequent clinic that begins within twelve months of the training start date.  No refunds for cancellations 24 hours or less before the clinic start time.


Sarah Moss, Program Associate
Email:, ATTN: Sarah