Conflict Resolution Clinics

Community Boards’ Conflict Resolution Clinics are intensive, two-hour workshops designed for both new and experienced conflict resolution practitioners, adr professionals, and other interested individuals. Led by seasoned professionals, these clinics cover an exciting variety of topics and unique conflict resolution practices.

Upcoming 2021 Clinics


Practices to Support Yourself & Your Mediation Participants
October 26

Trainer:  Vanessa Alfaro
Date & Times:
Oct 26, Tuesday, 5:30-7:30pm PDT
Cost: CB Member, $25 | Public, $45
Location: Online via Zoom

Register Become a CB Member

What happens to you when a mediation, conversation, or interaction begins to escalate?  Do you freeze, shut down, get scared, don’t know what to do?  During this clinic, you’ll bring awareness to what comes up for you and practices that will support you to get centered in those moments and also, in your day-to-day life. 

Whether you are starting a meeting or a mediation/coaching session, in an escalated situation, or just feeling ungrounded, this clinic will give you tools to help you get grounded and centered in your body, emotions, and mind.  With awareness, instead of reacting, you’ll use easy-to-remember exercises to take care of yourself. 

When you are grounded and centered, you’re ready to respond with clarity and confidence and can invite other people to do the same.  As a mediator, you will be able to assist yourself and the mediation participants in how to de-escalate through centering and breathing. 


Vanessa Alfaro
Vanessa is a communication coach, mediator, facilitator, and trainer. Her business, Vanessa Alfaro – The Empowered Communicator, is in San Francisco. She’s trained in Nonviolent Communication, Somatic Awareness Communication, the Co-Active Coaching Model with the Coaches Training Institute, and both Zen and Vipassana Meditation.

Vanessa also holds two mediation certifications: one from Community Boards in San Francisco and the other from SEEDS Community Resolution Center in Berkeley. Along with meditation, she has an 19-year yoga practice and a lifetime of dance that has developed her deep understanding of embodiment and somatic awareness that she integrates into her communication coaching work. She received an M.S. degree from Claremont Graduate University.

Visit Vanessa’s website:


November 4

Trainers: Sharon Tom & Claudia Miller
Date & Times:
Nov 4, Thursday, 5:30-7:30pm PDT
Cost: CB Member, $25 | Public, $45
Location: Online via Zoom

Register Become a CB Member

Have you ever been in a situation where you witnessed someone in a difficult situation but didn’t know how to help? Would you like to live in a community where you know that everyone was of a mindset where we were not afraid to help and support each other?

This workshop will provide insight into what keeps us from intervening, the impact this has on the community, and restorative responses and practices we can use to intervene and still be safe.


Sharon Tom
Sharon, CEO and founder of ‘Ohana Resource Group, has been a practitioner/trainer in the Alternative Dispute Resolution Industry for over 20 years. Her expertise is in working with communities, families, businesses and schools teaching the skills to understand and utilize the unique strengths of individuals, the fine art of effective communications, culture diversity and various modalities to deal with disputes. She has taught lawyers, judges, therapists, politicians, parents and teachers these skills to enhance their abilities to strengthen interpersonal relationships and deal with conflictual situations.

Claudia Miller
Claudia is passionate about conflict resolution with a special fondness for Restorative Justice. She received her training in restorative justice with Dominic Barter, studied non-violent communication, World Work, the Art of Convening, and many other methods of resolving conflict with nonviolent practices. Claudia received her master or liberal arts degree from the University of Creation Spirituality (Naropa University) in 2000. For the past 10 years, she has been a volunteer mediator with SEEDS for elders, the Civil Harassment Court in Oakland, and several long-term projects with Oakland Unified School district and Berkeley Public libraries.


Cancellation & Refunds
Though it rarely happens, we reserve the right to cancel a clinic. Should we cancel, registrants will receive a full refund. We also reserve the right to substitute trainers or presenters.  All other cancellations will be treated pursuant to the Refunds and Transfer Fees policy described below.

Transfer Fees
If you cancel more than 24 hours before the clinic start time, there is a $7.50 cancellation fee. This fee will be waived one time if registration is transferred to a subsequent clinic that begins within twelve months of the training start date.  No refunds for cancellations 24 hours or less before the clinic start time.


Chelsea Kaplan, Program Director
Email:, ATTN: Chelsea