Community Boards’ nationally-recognized The Basics of Mediation is a 40-hour training that introduces and reinforces critical skills for effective conflict resolution. These skills have a positive impact in a variety of settings.
Basics introduces core conflict resolution skills in a training designed for managers, human resource professionals, attorneys, ombuds, social workers, community organizers, and others interested in learning conflict resolution and mediation skills.
Basics participants learn a range of conflict resolution techniques and strategies through presentations, discussions, supportive coaching, and extensive role-plays:
- Effective communication & active listening
- Addressing diversity & gender issues
- Managing anger & strong emotions
- Balancing power
- Breaking impasse
- Supporting negotiations
- Plus more…