Upcoming Trainings

Scheduled Trainings | Conflict Coaching 101 | Intermediate Conflict Coaching | Questions?

We schedule a variety of mediation and restorative justice trainings throughout the year. Be sure to join our email list for future updates.

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Community Healing through Restorative Justice, A Three-Day Facilitator Training

With Bonnie Wills & Kashka Banjoko

Friday, October 19: 5-9pm | October 20 & October 21: 9am-5pm

In Community Healing through Restorative Justice, Bonnie Wills and Kashka Banjoko will be addressing issues such as drug abuse, anger, trauma, and family/community violence as they impact the collective and individual healing of a community.

Kashka and Bonnie will provide you with the tools and strategies to actively support healing in your family, workplaces, communities, and institutions.

Their approach is an extremely engaging and effective public engagement model.

The training will explain, discuss, and explore how circles may be used to:

  • Resolve a Specific Challenge
  • Unite Community
  • Circumvent Litigation
  • Team Building
  • Unite Family
  • Enhance Communication

00 - Bonnie_Wills_CommHealBonnie Wills

Certified Diversity Facilitator, Restorative Justice Facilitator and Trainer, Bonnie has facilitated Restorative Justice Circles at Rafiki Coalition, Empress Hotel, CIIS, Woodside Gardens Apartments and at San Quentin Prison, and groups of formerly incarcerated youth.


00 - Kashka_Banjoko_CommHealKashka Banjoko

Kashka has facilitated Restorative Justice Circles at San Quentin Prison and currently facilitates circles in the re-entry pod at the San Francisco Jail and Valley State Prison. Kashkahas also worked with COSA (Codependents of Sex Addicts) with formerly incarcerated youth through RJOY (Restorative Justice For Oakland Youth).

MCLE: This course is approved by the State Bar of California for 2 MCLE credits for the Recognition and Elimination of Bias in the Legal Profession and Society (provider #9323).


  • DATES & TIMES: Fri, Oct 19, 5-9pm & Sat-Sun, Oct 20-21, 9am-5pm
  • COST: CB Members: Early Bird, $225 – After Oct 5, $275 | General Public: Early Bird, $250 – After Oct 5, $300
  • LOCATION: 10th & Mission Family Housing, 1390 Mission Street, San Francisco

Please review our Cancellation & Refund Policy: Cancellations & Refunds

Register Here Become a CB Member



Cordell_Wesselink-2x1653Cordell Wesselink, MA
Cordell works as Mediation Supervisor for the Consortium for Children, which mediates throughout California between adoptive and birth families to help children maintain important relationships after adoption. Previously he was Community Boards’ ADR Programs Director, co-creating their Conflict Coaching program, managing their Neighborhood Mediation, coordinating and leading various trainings, and facilitating meetings. Cordell has a background in Gestalt Process from the Esalen Institute, along with theoretical and practical expertise from a Master’s Degree in Negotiation, Conflict Resolution, and Peacebuilding. Visit his website: www.corelinkservices.com.

Betsy_Zeger - 2x1653Betsy Zeger
Betsy is a versatile and highly accomplished Conflict Resolution Specialist with long-term experience in helping clients achieve their goals. Betsy had a 25-year career as an agent and personal manager for composers in the music industry; for the past 10 years she is a community mediator/facilitator; and Certified Professional Co-Active Life Coach. She also teaches High School students communication skills which are used in the Peer Support Center that she helped create. Betsy also is a co-creator and co-trainer for Community Boards’ Conflict Coaching Classes. Visit Betsy’s website: www.betsyzeger.com.



Dates & Times: Nov 3-4, Saturday & Sunday | 10am – 5pm
Recommended prerequisite: Community Boards’ The Basics of Mediation, a comparable 40-hour training, or two years of professional conflict resolution practice.
Location: 10th & Mission Family Housing, 1390 Mission Street, San Francisco
Cost: CB Members, Early Bird, $325 / After Oct 5,  $375 | Public, Early Bird, $375 / After Oct 5, $425

Training Overview
This two-day training is an intensive introduction to the principles of conflict coaching. Participants will learn how to apply their current conflict resolution and mediation skills. In addition, they will gain new insights to this unique approach and have opportunities to practice and apply them. Conflict coaching may be used in both personal and workplace contexts. It will add a valuable conflict resolution skill set to each participant’s repertoire.

Conflict coaching is a one-one session intended to assist individuals address specific conflicts in order to gain skills and tools to engage in, manage or productively resolve conflicts generally. It is a new and exciting discipline for professional mediators.

Training participants will learn to help those with a conflict to:

      • Identify personal needs and interests concerning the conflict
      • Understand better the other person’s needs and interests
      • Brainstorm possible solutions and ways to address these needs and interests
      • Evaluate and create criteria for selecting possible solutions

Please review our Cancellation & Refund Policy: Cancellations & Refunds

Register Become a CB Member

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Date & Times: Dec 8, Saturday | 10am – 5pm
Required prerequisite: Community Boards’ Conflict Coaching 101
Location: 10th & Mission Family Housing, 1390 Mission Street, San Francisco
Cost, Registration & Payment: CB Members – Early Bird, $145 / After Nov 8, $195 | Public – Early Bird, $175 / After Nov 8, $245

This advanced conflict coaching training will give you new techniques and tools. You’ll have additional opportunities to practice conflict coaching and get expert feedback. This training is a must for those who have taken Community Boards’ Conflict Coaching Training 101.

In this highly hands-on, one-day training, you will learn when and how to:

      • Use an empathy map to broaden a client’s perspective and help them get more clarity.
      • Effectively use role play with clients to give them a chance to practice effectively communicating.
      • Teach the client effective communication techniques.
      • Work with a client that is really stuck and doesn’t see any good options.
      • End a conflict coaching session and make a referral when coaching isn’t the most effective option.

We will also talk in more depth about assisting clients in coming up with doable action plans and supporting the client to follow through with it. Additional techniques for conflict coaching by phone will also be covered.

Currently not an active Conflict Coach? While focused on conflict coaching, these skills are also useful in mediation, facilitation, consulting, H.R., family situations, and more. We hope you will join us in going to the next level of conflict coaching.

Please review our Cancellation & Refund Policy: Cancellations & Refunds

Register Become a CB Member


Contact Karen H. Lipney, ADR Programs Director, (415) 920-3820 x109, or email her at Learn_More@communityboards.org.  Please include her name in the subject line.

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We hope you consider joining our membership program for the ongoing benefit of discounted trainings. Become a Community Boards Member here.