Conflict Coaching & Additional Trainings

2017 Additional Trainings | Conflict Coaching 101 | Intermediate Conflict Coaching | Questions?


Additional mediation trainings are added throughout the year. Be sure to join our email list for updates by connecting with us.

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2017 ADDITIONAL TRAININGS


No additional trainings are currently scheduled.


CONFLICT COACHING

Meet Your Conflict Coaching Trainers

Cordell Wesselink, M.A.
Cordell works as Mediation Supervisor for Consortium for Children, a San Rafael nonprofit. From 2012-16, he was Community Boards’ ADR Programs Director. In this position, he managed our neighborhood mediation operations, coordinated or led various trainings, had training oversight of the SF District Attorney’s Neighborhood Courts Program, and collaborated to create our Conflict Coaching Program.

 

Betsy Zeger
Betsy is a versatile and highly accomplished Conflict Resolution Specialist with long-term experience in helping clients achieve their goals. Betsy had a 25-year career as an agent and personal manager for composers in the music industry; for the past 10 years she is a community mediator/facilitator; and Certified Professional Co-Active Life Coach. She also teaches High School students communication skills which are used in the Peer Support Center that she helped create. Betsy also is a co-creator and co-trainer for Community Boards’ Conflict Coaching Classes. Visit Betsy’s website here: www.betsyzeger.com.


CONFLICT COACHING 101

Dates & Times: Nov 4-5, Saturday & Sunday, 10am-5pm
Trainers: Cordell Wesselink, MA & Betsy Zeger
Required prerequisite: Community Boards’ The Basics of Mediation, a comparable 40-hour training, or two years of professional conflict resolution practice.
Cost, Registration & Payment: CB Members, $375 | Public, $425

Training Overview
This two-day training is an intensive introduction to the principles of conflict coaching. Participants will learn how to apply their current conflict resolution and mediation skills. In addition, they will gain new insights to this unique approach and have opportunities to practice and apply them. Conflict coaching may be used in both personal and workplace contexts. It will add a valuable conflict resolution skill set to each participant’s repertoire.

Conflict coaching is a one-one session intended to assist individuals address specific conflicts in order to gain skills and tools to engage in, manage or productively resolve conflicts generally. It is a new and exciting discipline for professional mediators.

Training participants will learn to help those with a conflict to:

      • Identify personal needs and interests concerning the conflict
      • Understand better the other person’s needs and interests
      • Brainstorm possible solutions and ways to address these needs and interests
      • Evaluate and create criteria for selecting possible solutions

LOGISTICS

Required prerequisite: Community Boards’ The Basics of Mediation, a comparable 40-hour training, or two years of professional conflict resolution practice.
Dates & Times
: Nov 4-5, Saturday & Sunday, 10am-5pm
Location
: 10th & Mission Family Housing, 1390 Mission Street, San Francisco [MAP]
Cost, Registration & Payment
: CB Member, $375 | General Public, $425
 
Register Become a CB Member

Refund & Cancellation Policy

Though it rarely happens, we reserve the right to cancel a training. Should we cancel, registrants will receive a full refund. We also reserve the right to substitute trainers or presenters. All other cancellations will receive a refund minus the appropriate cancellation fee described below.

Cancellation & Transfer Fees

      • Cancellations 11 or more business days before the training start date will incur a $40 cancellation fee. This fee will be waived one time if registration is applied to a future training.
      • Cancellations 6-10 business days before the training start date will incur a $75 cancellation fee. $40 of this fee will be waived one time if registration is applied to a future training.
      • Cancellations 5 or fewer business days before the training start date will incur HALF THE ENROLLMENT FEE. $75 of this fee will be waived one time if registration is applied to a future training.
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INTERMEDIATE CONFLICT COACHING

Date & Times: Dec 3, Sunday, 10am-5pm
Trainers: Cordell Wesselink, MA & Betsy Zeger
Required prerequisite: Community Boards’ Conflict Coaching 101
Cost, Registration & Payment: CB Members, $195 | Public, $245

This advanced conflict coaching training will give you new techniques and tools. You’ll have additional opportunities to practice conflict coaching and get expert feedback. This training is a must for those who have taken Community Boards’ Conflict Coaching Training 101.

In this highly hands-on, one-day training, you will learn when and how to:

      • Use an empathy map to broaden a client’s perspective and help them get more clarity.
      • Effectively use role play with clients to give them a chance to practice effectively communicating.
      • Teach the client effective communication techniques.
      • Work with a client that is really stuck and doesn’t see any good options.
      • End a conflict coaching session and make a referral when coaching isn’t the most effective option.

We will also talk in more depth about assisting clients in coming up with doable action plans and supporting the client to follow through with it. Additional techniques for conflict coaching by phone will also be covered.

Currently not an active Conflict Coach? While focused on conflict coaching, these skills are also useful in mediation, facilitation, consulting, H.R., family situations, and more. We hope you will join us in going to the next level of conflict coaching.

Logistics

Required prerequisite: Community Boards’ Conflict Coaching 101
Date & Times
: Dec 3, Sunday, 10am-5pm
Location
: 10th & Mission Family Housing, 1390 Mission Street, San Francisco (MAP)
Cost, Registration & Payment
: CB Member, $195 | Public, $245
 
Register Become a CB Member

 

Cancellation & Transfer Fees

Though it rarely happens, we reserve the right to cancel a training. Should we cancel, registrants will receive a full refund. We also reserve the right to substitute trainers or presenters. All other cancellations will receive a refund minus the appropriate cancellation fee described below.

    • Cancellations 11 or more business days before the training start date will incur a $25 cancellation fee. This fee will be waived one time if registration is applied to a future training.
    • Cancellations 6-10 business days before the training start date will incur a $50 cancellation fee. $25 of this fee will be waived one time if registration is applied to a future training.
    • Cancellations 5 or fewer business days before the training start date will incur HALF THE ENROLLMENT FEE. $50 of this fee will be waived one time if registration is applied to a future training.
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QUESTIONS?

Contact Karen Lipney, ADR Programs Director, (415) 920-3820 x109, or email her at Learn_More@communityboards.org.  Please include her name in the subject line.

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