Additional Trainings

Upcoming Trainings | Conflict Coaching 101 | Intermediate Conflict Coaching | Financial Assistance | CalendarQuestions?


In addition to our regularly scheduled trainings, Community Boards offers a variety of new mediation and restorative justice trainings throughout the year. Be sure to join our mailing list to get all updates.

Connect with Us

0
UPCOMING TRAININGS


Implicit Bias: Awareness & Tools for Change

Trainer: Claudia M. Viera
Date:
June 12, Thursday
Times: 12:00-1:30pm PDT
  > CB Member: $65
  > Public: $85
Location: Live Interactive Training on Zoom

Tickets Become a CB Member

The San Francisco Peacemaker Awards consists of a ceremony and a workshop. This year we are honored to have Claudia Viera lead us in an implicit bias training.

In her workshop, Ms. Viera will discuss implicit bias and the skills and awareness needed to make positive changes within the mediation community and in our mediation processes. She will define implicit bias and utilize interactive exercises to illustrate this bias. Ms. Viera’s interactive training invites you to explore the internal assumptions and external behaviors that arise as you engage with others in our multicultural world.

Ms. Viera will present social science research which indicates that, despite our best intentions, we all harbor unconscious biases which impact our behavior toward others, including our clients/participants and co-mediators. She will discuss and demonstrate methods for addressing these biases in the mediation setting.

CLAUDIA M. VIERA
Claudia M. Viera is a highly regarded mediator in the San Francisco Bay Area. Since 2001, she has mediated nearly a thousand tough cases at the state, federal, and appellate level. She focuses on employment cases, including discrimination and harassment claims, contract, business, landlord-tenant, and partnership business dissolutions. Ms. Viera regularly mediates in Spanish. She is known for her empathy, patience and excellence in resolving high-emotion conflicts.

Ms. Viera initially practiced as an employment attorney with Littler Mendelson, a premier labor and employment law defense firm. She served as the President of The Mediation Society’s Board of Directors from 2016-2017, was the co-chair of the Mediation Committee of the Bar Association of San Francisco for five years, and was the President of the Board of SEEDS Community Resolution Center. Ms. Viera teaches mediation and conflict resolution classes throughout California and at local law schools and bar associations. She received her law degree from Berkeley Law School and graduated Phi Beta Kappa from U.C. Berkeley. Visit Ms. Viera’s website: www.vieramediation.com.

MCLE

1.5 MCLE Credits
This course is approved by the State Bar of California for 1.5 MCLE credits for the Recognition and Elimination of Bias in the Legal Profession and Society (provider #9323).

|

2024 CONFLICT COACHING TRAININGS


Advanced Coaching & Communication Training

Trainers: Betsy Zeger & Karen H. Lipney
Date:
May 4, Saturday
Times: 10:00am-4:30pm PDT
Recommended prerequisite: Experience with Active Listening
Cost
  > CB Member: $245
  > Public: $295
Location: Live Interactive Training on Zoom

Register Become a CB Member

Back to top

Training Overview
Incorporating the University of Pennsylvania‘s Positive Psychology model, Betsy and Karen’s training will integrate new tools that have been proven to increase flourishing and happiness.

In their training, you’ll deepen your understanding of coaching to help your clients better address their own issues and see other’s perspectives to come to aligned agreements. These are critical and creative tools to add to your communication skill sets.

Betsy and Karen’s training is ideal for coaches and others who have experience with active listening and are looking to expand their expertise. This opportunity is open to anyone who has had training in the fields of active listening, HR, law, coaching, counseling, mediation, teaching, and management.

Learning Objectives
Fixed Mindset v. Growth Mindset
We’ll explore using curiosity as an antidote to a fixed mindset and ways to maximize a growth mindset.

Judger Questions v. Learner Questions
We’ll practice how to ask questions to get better results from your client, coworker, or participant.

Dreaded Drama Triangle v. the Empowerment Triangle
This tool helps you turn a destructive communication pattern into a helpful communication pattern by changing the roles people often get stuck in.

Forgiveness in Conflict
We will share the different types of forgiveness and the REACH model of forgiveness.

Your Trainers

Betsy Zeger
Betsy is the co-creator and co-trainer for Community Boards’ Conflict Coaching trainings. She is a versatile and highly-accomplished Conflict Resolution and Communication Specialist. Betsy began her career in the music industry, spending 25 years as a manager/agent for composers in film and television.  For the past 15 years, she has worked as a Mediator/Facilitator, Certified Professional Co-Active Life Coach, and Conflict Coach. She teaches Peer Resource classes in the Tamalpais Union High School District, where communication and listening techniques are used for peer mentoring and life skills development.  Betsy also collaborated to create the first five Wellness Centers in Marin County. Now, eight years later, Wellness Centers are opening throughout California. In addition, Betsy is an ardent lobbyist for teen mental health issues. Visit Betsy’s website: www.betsyzeger.com.

Karen H. Lipney
Karen is a trainer, mediator, facilitator, and conflict coach with extensive expertise. She draws on years of experience working for a national labor union and before that, as an attorney. In a career transition, Karen focused on mediation to expand her skills and experience. In 2014, Karen began to volunteer as a community mediator, conflict coach, and facilitator. In 2016 she joined the staff first as our Community Outreach Coordinator, and then as our ADR Programs Director until 2021. Until just recently, she was also the co-trainer for The Basics of Mediation and Beyond the Basics trainings. Karen is currently a consultant with Community Boards, as well as a mediator, conflict coach, and facilitator at The Brigham and Women’s Hospital, Boston.


Conflict Coaching 101

Trainers: Betsy Zeger & Karen H. Lipney
Dates: Upcoming dates to be determined
Times: To be determined
Recommended prerequisite: Community Boards’ The Basics of Mediation, a comparable 40-hour training, or two years of professional conflict resolution practice.
Cost
   > CB Member: Early Bird – $505 | Full – $545
   > Public: Early Bird – $545 | Full – $595
Location: Live Interactive Training on Zoom
Financial Assistance: Financial Assistance Application Form.


HR Certification Institute

12 General Credit Hours Awarded
The Program ID will be provided upon completion of the clinic. HR Certification Institute’s® (www.HRCI.org) official seal confirms that Community Boards meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®.


What is conflict coaching?
Conflict coaching is a one-on-one session intended to assist and empower individuals to positively address specific conflicts and gain skills and tools to engage in, manage or productively resolve conflict.

Conflict Coaching 101 is an intensive, two-day introduction to the principles of conflict coaching during which participants will learn to apply their current conflict resolution and mediation skills in a one-on-one situation. Techniques for remote conflict coaching on Zoom or by phone will be discussed.

In addition, participants will gain new insights to this unique approach and have opportunities to practice and apply them, including affirmatively recognizing and acknowledging cultural differences, power imbalances, and any other factors that may be affecting the situation.

Conflict coaching may be used in both personal and workplace settings when conflict arises. It is a dynamic and versatile discipline for everyone and will add a valuable conflict resolution skill set to each participant’s repertoire including, but not limited to, professional mediators, social workers, school counselors, marriage and family therapists, and HR personnel.

Training participants will learn to help those with a conflict to:

  • Identify their own personal needs and interests concerning the situation.
  • Recognize the personal needs and interests of the others involved in the situation in order to gain a broader perspective.
  • Acknowledge cultural differences and power imbalances.
  • Employ effective communication and active listening techniques.
  • Brainstorm possible solutions and ways to address the needs and interests identified.
  • Evaluate and create criteria for selecting possible solutions and identify next steps.

Please review our Cancellation & Refund Policy: Cancellations & Refunds


Intermediate Conflict Coaching

Trainers: Betsy Zeger & Karen H. Lipney
Date:
Upcoming date to be determined 
Times:
9:30
am-5:00pm PST

Recommended prerequisite: Community Boards’ Conflict Coaching 101
Cost: CB Members, $245 | Public, $295
Location: Live Interactive Training on Zoom
Financial Assistance: Financial Assistance Application Form.

Register Become a CB Member


HR Certification Institute

6 General Credit Hours Awarded
The Program ID will be provided upon completion of the clinic. HR Certification Institute’s® (www.HRCI.org) official seal confirms that Community Boards meets the criteria for pre-approved recertification credit(s) for any of HRCI’s eight credentials, including SPHR® and PHR®.


Intermediate Conflict Coaching is an advanced training that will give you new techniques and tools. You’ll have additional opportunities to practice conflict coaching and get expert feedback. This training is a must for those who have taken Community Boards’ Conflict Coaching 101.

In this highly hands-on, one-day training, you will learn when and how to:

      • Use an empathy map to broaden a client’s perspective and help them get more clarity.
      • Effectively use role play with clients to give them a chance to practice effectively communicating.
      • Teach the client effective communication techniques.
      • Work with a client that is really stuck and doesn’t see any good options.
      • End a conflict coaching session and make a referral when coaching isn’t the most effective option.

We will also talk in more depth about assisting clients in coming up with doable action plans and supporting the client to follow through with it. Additional techniques for remote conflict coaching on Zoom or by phone will also be covered.

While focused on conflict coaching, these skills are also useful in mediation, facilitation, consulting, HR management, family situations, and more.

Please review our Cancellation & Refund Policy: Cancellations & Refunds

Conflict Coaching Trainers

Betsy Zeger
Betsy is the co-creator and co-trainer for Community Boards’ Conflict Coaching trainings. She is a versatile and highly-accomplished Conflict Resolution and Communication Specialist. Betsy began her career in the music industry, spending 25 years as a manager/agent for composers in film and television.  For the past 15 years, she has worked as a Mediator/Facilitator, Certified Professional Co-Active Life Coach, and Conflict Coach. She teaches Peer Resource classes in the Tamalpais Union High School District, where communication and listening techniques are used for peer mentoring and life skills development.  Betsy also collaborated to create the first five Wellness Centers in Marin County. Now, eight years later, Wellness Centers are opening throughout California. In addition, Betsy is an ardent lobbyist for teen mental health issues. Visit Betsy’s website: www.betsyzeger.com.

Karen H. Lipney
Karen is a trainer, mediator, facilitator, and conflict coach with extensive expertise. She draws on years of experience working for a national labor union and before that, as an attorney. In a career transition, Karen focused on mediation to expand her skills and experience. In 2014, Karen began to volunteer as a community mediator, conflict coach, and facilitator. In 2016 she joined the staff first as our Community Outreach Coordinator, and then as our ADR Programs Director until 2021. Until just recently, she was also the co-trainer for The Basics of Mediation and Beyond the Basics trainings. Karen is currently a consultant with Community Boards, as well as a mediator, conflict coach, and facilitator at The Brigham and Women’s Hospital, Boston.


Financial Assistance Application

Community Boards is committed to ensuring accessibility to all our trainings and workshops. Awards of financial aid are needs based. Our primary goals are to provide financial assistance and to maintain diversity in our pool of volunteer Community Mediators.

All information in the application is confidential. Please note that applicants may be requested to provide additional information.

Submit your application online: Financial Assistance Application Form.


Questions?

Trainings: Sarah Moss, Mediation and Training Coordinator, smoss@communityboards.org
General inquiries: Jim Garrison, Communications Director, jgarrison@communityboards.org